Legal matters

This policy explains how Opulence Corporation Inc. (“Seifly”, “we”, or “us”) handles personal information when you use any part of the Seifly platform: Seifly Rentals (rental.seifly.app and host.seifly.app), Seifly Rides, the Seifly Rider and Seifly Driver apps, Seifly Delivery, our sign-in at auth.seifly.app, our website at seifly.app, and related apps and services (the “Services”). All Seifly services share one account and data platform, so your account details and profile photo are the same wherever you sign in with Seifly. We do not sell your personal information. By using the Services you agree to this policy and to our Terms of service.

• To create your account, sign you in, and provide the Services, including bookings, payments, payouts, and customer support.
• To match riders and senders with drivers, show routes and arrival times, work out fares and earnings, and pay drivers.
• To verify identity and driver eligibility, to keep required driver documents current, and to review hosts, vehicles, and listings.
• To keep trips safe: monitoring for fraud and abuse, investigating incidents, supporting claims, and sending safety alerts.
• To communicate with you about your account and trips by email, text, push notification, and in-app messages. We do not send marketing texts.
• To improve and secure the Services, including testing, troubleshooting, and analysis of how they are used.
• To comply with law, enforce our Terms, and protect the rights, property, and safety of Seifly and others.

• With the other person on a trip. Hosts and renters see each other’s name, profile photo, and the trip details they need. On a ride, the driver sees the rider’s first name, rating, and the pickup and drop-off, and the rider sees the driver’s name, photo, vehicle, plate, and rating. For a delivery, the driver sees the pickup and drop-off details and the recipient’s name and contact details. Phone numbers and messages can be masked and routed through Seifly.
• On a family account, with the guardian who linked it, who can see the teen’s trip activity and safety alerts.
• With service providers who work for us, for example payment processing (Stripe), text and email delivery, identity and driver verification, mapping, hosting and data storage, fraud prevention, and customer support. They may use the information only to provide services to us.
• With insurance, protection-plan, and claims partners when a trip, incident, or claim requires it.
• With law enforcement, regulators, or others when we believe the law requires it, to respond to valid legal process, or to protect safety and prevent fraud.
• In a business transfer, such as a merger or acquisition, in which case we will make sure the new owner handles your information consistently with this policy.
• With your consent, or at your direction.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We use your mobile number to sign you in and to keep you informed about your account and activity. We send one-time verification codes, which you request when you sign in, create an account, or confirm a sensitive action, and messages about your bookings, rides, deliveries, payments, claims, and safety. We do not send marketing text messages.

We do not share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. We do share your number with the service providers that deliver our messages, and with a driver, host, or recipient only in masked form, as described above. Reply STOP to any text to stop receiving texts, or HELP for help. Message and data rates may apply. See the text message terms in our Terms of service.

• Access and update. You can view and edit most account details in your account settings.
• Delete your account. You can ask us to close your account and delete your information, subject to what we must keep for legal, safety, tax, fraud-prevention, and dispute purposes.
• Communications. Reply STOP to opt out of text messages and use the link in an email to opt out of non-essential email. Required account and trip messages may still be sent.
• Location and notifications. Control these in your device settings.
• Cookies. Use your browser settings to manage cookies. See our cookie policy under additional policies.

To make a request, email support@seifly.app from the address on your account. We may need to verify your identity before we act.

If you live in California, the California Consumer Privacy Act (CCPA) gives you rights over your personal information, subject to exceptions. You can:

• ask what personal information we collect, use, disclose, and share, and receive a copy;
• ask us to correct inaccurate information or to delete the information we collected from you;
• opt out of the sale or sharing of your personal information. We do not sell or share personal information as those terms are defined by the CCPA;
• ask us to limit the use of sensitive personal information to what is needed to provide the Services. We use sensitive personal information, such as government ID, precise location, and biometric data, only to provide and secure the Services and as the law permits; and
• receive equal service and prices, whether or not you use these rights.

Email support@seifly.app to make a request. You may use an authorized agent, and we may ask for proof of the agent’s authority.

We keep information for as long as your account is open and as needed to provide the Services, and afterward for as long as the law requires or allows, for example to meet tax, accounting, safety, fraud-prevention, claims, and legal obligations, and to resolve disputes. Biometric data is kept no longer than the period in our biometric data policy.

We use technical and organizational safeguards to protect personal information, including encryption in transit, access controls, and one-time sign-in codes. No system is perfectly secure, so please keep your sign-in details to yourself and tell us right away if you think your account has been accessed without your permission.

The Services are not for anyone under 18, except that a parent or legal guardian may add a person under 18 to a family account for Seifly Rides, and the guardian then agrees to our Terms and this policy for them and controls the teen’s account. We do not knowingly collect personal information from children in any other way. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. We will post the new version with an updated “Last revised” date and, for material changes, give additional notice such as an email or in-app message.

Questions about this policy or your information can be sent to support@seifly.app. Seifly is operated by Opulence Corporation Inc.